Tim McAlpine and Carla Day talk about their visit to the Zappos headquarters in Las Vegas. They discuss the Zappos culture, customer service excellence and how the Zappos way can be used in credit unions. William Azaroff’s CU Water Cooler Symposium speaker pick was announced. And, a voting update was given for the CU Water Cooler Wild Card Speaker contest. Voting continues through the end of this week. Vote if you haven’t yet!
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #28 or use the below player.
Trey Reeme, Brent Dixon, and Christopher Stevenson chat about the fall of Wesabe, open source innovation versus proprietary information, and the CU Water Cooler Symposium’s “Be a Speaker” contest. Christopher announces that Jon Hernandez, CEO of three different collaborative credit unions, is his choice for Symposium speaker.
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #27 or use the below player.
Gene Blishen chats with Central 1’s Marketing & Communications Specialist Alanna Dyani about how the credit unions of British Columbia collaborate on marketing, leverage a centralized Marketing & Creative Services Department, and use the resources of Central 1 to attract consumers to the credit union movement. The conversation quickly turns to how credit unions can attract the 18-30 year old demographic in particular.
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #26 or use the below player.
Gene Blishen, Kelley Parks, and Denise Wymore talk with Chris Blough, CEO of Wayne County Community Credit Union and Sean McDonald, Director of Business Development & Marketing at Liberty Savings Federal Credit Union about the struggles of and opportunities for small credit unions. The editors also announce their choices for the CU Water Cooler Symposium in Fishers, Indiana, October 28-29.
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #25 or use the below player.
Trey Reeme and Carla Day discuss Senator Durbin’s proposed interchange amendment, the impact of the credit union blogosphere, and their choices for the CU Water Cooler Symposium in Fishers, Indiana, October 28-29.
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #24 or use the below player.
Denise Wymore talks to Juan Fernandez, VP-Governmental Affairs and Sylvia Lyon, CEO, at CUANM about proposed interchange legislation. Tim McAlpine then comes on to make an exciting announcement about the CU Water Cooler Symposium in Fishers, Indiana, October 28-29.
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #23 or use the below player.
Carla Day, Christopher Morris, Tim McAlpine, and Matt Davis talk about the Hot Topics of the previous week including: opposition to the Interchange Amendment, Innovation FCU’s Flash Mob video, the Next Top Credit Union Executive contest, and Vantage Credit Union’s new Young and Free “Not Your Mama’s Account“.
You may download the show directly as a .mp3 by clicking here: Liquid Lunch #22 or use the below player.
Kelley Parks and Carla Day talk to CFOs Mark Sadowski (Lacamas Community Credit Union) and George Kite (Call FCU) about how marketers can “speak CFO.”
You may download the show directly as an .mp3 by clicking here: Liquid Lunch #21.
Matt Davis, Christopher Morris, and Kelley Parks talk about the Filene Research Institute’s i3 Program with Filene’s Chief Innovation Officer Denise Gabel and Ent Federal Credit Union’s VP – Information Technology (and former i3er) Chad Graves.
You may download the show directly as an .mp3 by clicking here: Liquid Lunch #20.
Matt Davis, Denise Wymore, and Carla Day talk about the creditunions.com article entitled The Successful, Near $0 External Marketing Budget and what things credit unions can do to market more efficiently.
You may download the show directly as an .mp3 by clicking here: Liquid Lunch #19.